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publié le 8 janvier 2018 Beauté

Episode 11 So I'm in the office by myself while the PFY is out doing... something... I guess... when one of our atypical difficult users comes in.Just one question, he starts, interrupting the thought I started when he walked in on potential loopholes in the gun laws. My browser has an icon which is red.What's the icon? I ask, feigning... well everything. Interest, professionalism, the will to live, you name it.There are three very broad categories of user in my vast experience:a. People who think they know what they're doing but realise they don't - and eventually admit it, and b. People who will never admit they don't know what they're doing. Ever. Because they have a degree and are much smarter than you. And computers. And the people on The Chase. And everyone they socialise with. The only people worse than a 2b is a 1b - People who don't know what they are doing but don't want to take any risks - who will come and ask you about EVERY BLOODY MESSAGE BOX, WINDOW, WARNING, UNUSUAL BROWSER PAGE, TASKBAR BALLOON, ETC that comes their way.

Did you take a picture of it? I ask, trying to buy myself some time to send a text message to the PFY telling him the Swedish Volleyball Team is in Mission Control looking for him before making myself scarce...Yes I did! he says, showing me a blurred picture on his phone.That's just an icon to tell you your browser needs updating, I say. “Nothing to be worried about at all.Well yes, but the internet has been running a bit slowly recently.Nothing. When we update your browser it'll go away.Oh. And when can you do that? I've got a meeting in 5 minutes so I'll be away from my desk for an hour or so.Oh I'm sorry, I have some other installs that have become urgent, I lie.Hmmm, I'll just check the Helpdesk Queue and see if there's anything else urgent.Oh, look, I say, pointing at the screen. “There’s about 100 urgent jobs stacked up in there.That one's from 2008! he gasps, almost discovering the secret of my outstanding urgent-job queue - Never, EVER close a job.Partly this is my own fault for isolating him from the update cycle as he did tend to go heavily 1b every time an automatic update was rolled out and his box told him it had rebooted to complete the install - Because it's probably a virus. Or a hacker.

The other vexing thing about 1bs - and this guy in particular - is that he'll dash up to tell you that the Google picture has changed and it's probably a website virus yet he'll still spend his lunchtimes browsing an obscure hobby discussion board which is about 95 per cent zero-day exploits and 5 per cent content on his work desktop.I realise that it's probably time to update the image that gets flashed to his box every Monday and maybe verify that the scanning software that filters his file-sharing is up to date. Meantime, though, I just need him out of the office.“You say the internet was slow – was it faster or slower than your personal laptop?” I ask, putting a crowbar in the lid of Pandora’s Box and pushing real hard.I recall he once asked me to give his personal laptop a once-over to see if it needed more memory and I recall that the memory and cpu consumption was about 30 per cent browser toolbars, 30 per cent malware and 40 per cent virus scanners, all playing a massive game of Last Man Standing.He asked if we could plug it into our work network to do some updates because his home network seemed rather slow, but I didn’t want our mail gateway to implode from the influx of IPS warnings so accidentally nudged his machine out the office window that hadn’t been open about 30 seconds earlier.

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The Cabinet Office is failing to coordinate the UK's government departments' efforts to protect their information according to a damning report by the National Audit Office.The NAO found that the Cabinet Office failed in its duty and ambition to coordinate and lead government departments’ efforts in protecting such information.The Cabinet Office has “tried to take a more strategic role in offering support and guidance to central government departments,” the NAO report found. “However, senior-level governance remains complex and unclear and, until recently, a wide array of central teams have been involved in information assurance and protecting information, sometimes offering overlapping and contradictory advice.”Reporting personal data breaches is chaotic, with different mechanisms making departmental comparisons meaningless. In addition, the Cabinet Office does not have access to robust expenditure and benefits data from departments, in part because they do not always collect or share such data. The Cabinet Office has recently collected some data on security costs, though it believes that actual costs are several times the reported figure of £300 million.As a result, NAO stated that GCHQ dealt with 200 “cyber national security incidents” per month in 2015, double the number of attacks it had addressed in 2014, though the result of these attacks has not been reported.The report certainly suggests that departments need to get their own houses in order before they start opening up access to even more of citizens' data, as per the porn-blocking Digital Economy Bill, with 8,995 data breaches in the 17 largest government departments in 2014-15.

Government departments are being challenged by the increasing need to share data with other public bodies, with delivery partners, service users, and citizens. According to the NAO, recent years’ “cuts to departmental budgets and staff numbers, and increasing demands form citizens for online public services, have changed the way government collects, stores and manages information”.At the same time “the threat of electronic data loss from cyber crime, espionage and accidental disclosure has risen considerably. Alongside this new challenge, reporting to the Information Commissioner’s Office (ICO) by public bodies shows that the loss of paper records remains significant.”Efforts have complicated by the lack of coordination by the 12 separate teams and organisations which play a role in governmental infosec, including: GDS; GCHQ; CESG, CERT-UK; and the UK National Authority for Counter Eavesdropping (UKNACE).That this work hasn’t been coordinated “has meant that a large number of bodies continue to have overlapping mandates and activities” according to the NAO, which noted how last November the then-Chancellor of the Exchequer noted this acronym-heavy problem and the need to “address the alphabet soup of agencies involved in protecting Britain in cyberspace.”

As part of that address, Osborne announced the launch of a new National Cyber Security Centre (NCSC) which will act as a hub for sharing best practices in security between public and private sectors, and will tackle cyber incident response.Speaking to The Register earlier this month, the former head of GCHQ Sir David Omand said: Next month, the new National Cyber Security Centre starts its work, under the Director of GCHQ, drawing on the technical expertise of GCHQ staff in operating in cyberspace, a further major development in harnessing the skills of the intelligence community in protecting the public.NAO's head, Amyas Morse, said: “Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge. To achieve this, the Cabinet Office, departments and the wider public sector need a new approach, in which the centre of government provides clear principles and guidance and departments increase their capacity to make informed decisions about the risks involved.” HP Inc GPC '16 HP Inc has launched a new sales tactic to take on Apple - hijacking worshippers of expensive iThings as soon as they step outside the altar of dreams to compare Macs with its slim and light PCs.

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Taking to the stage of the Global Partner Conference in Boston, Ron Coughlin, HP president of the Personal Systems division, did what execs do and talked up the revival at his firm.There were people who doubted us and those who said the HP innovation engine has lost its gas, he said.“We announced the lightest, thinnest consumer commercial notebook… the world's thinnest detachable, we announced the world's first curved all-in-one. Is that an innovation engine where the engineers forgot the address of the HP garage?Oh, and he also mentioned the “complete reinvention of the desktop and the truly breakthrough X3”.It was in fact HP that admitted back in 2012 that innovation had stagnated across the classic PC industry, but hey, that’s yesterday’s chip wrapping, get with the programme.Coughlin said in the last quarter it “outgrew” every rival, “we took - no, you took - three share points from Apple and we gained three share points. Awesome, awesome job.”HP grew 1.8 per cent in Q2 to 12.28 million units in a market that shrank 5.2 per cent to 64.29 million. Apple declined 4.9 per cent to 4.55 million but whether that was directly caused by HP is a moot point.Here are HP's latest Q3 results - make your own mind up if the company is firing on all cylinders. We think they were a mixed bag.

Drawing on the earlier acquisition of Samsung’s print biz and the new A3 copier devices, Coughlin said, “We have our own A3, but it is FA3. It’s not what you think, potty mouths. It is finally aggressively attacking Apple.Apple has been the defining brand for engineering amazing premium devices. Apple has defined premium design for decades. Even at HP, we treated Apple as an untouchable part of the market. My news for you today is that Apple is untouchable no more.Apple is leading design trends no more. Apple is leading in innovation no more. Apple is gaining share no more. Apple is growing no more. It’s HP which is gaining that share, it’s you gaining that share.”Coughlin said he was aware that reseller fanbois and girls in the room may doubt his words, so he provided indelible proof, sort of.“We went to a bastion of Apple loyalty, the Apple Store, [to talk to] people who had just bought an Apple device and showed them these beautiful [HP] devices.Cue a select band of shoppers reacting with shock and awe at the shininess and lightness of HP’s flagship lines. One said when presented with one, “it’s much lighter than my Macbook” and when she found an HP badge on it, responded by saying “no fucking way”. Of course the F-word was beeped.

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